Improving Performance and Efficiency

A practical guide for civil servants to buy into the process of defining success, monitoring their own organisational performance and working to achieve departmental goals.

Learning Outcomes

• Understand what is meant by quality in organisational terms
• Identify and apply organisational quality procedures and policies
• Determine how to encourage staff to contribute ideas to improve quality
• Conduct a quality audit and make recommendations for improvement
• Understand the importance and benefits of continuous improvement
• Assess work activities and identify areas for improvement
• Encourage staff to contribute ideas for continual improvement