Managing Change in the Public Sector

Learning Outcomes

• Be able to describe current context when considering change in public sector organisations
• Understand the need for robust change management
• Be able to deliver change using Kotter's 8 step model
• Evaluate topical change management theories in real world context
• Understand the human dimension in the context of change delivery
• Develop confidence in identifying and using performance indicators
• The importance of evaluation and consideration of lessons learned.