Delivering Performance Management

Performance management is a strategic tool employed by organisations to ensure that the work executed by all team members aligns with the organisational goal. This cyclical, systematic approach measures, manages, enhances team member performance, and drives organisational success. This interactive one-day course is designed to equip public service professionals including managers, team leaders, staff, and HR professionals with a comprehensive understanding of the performance management system.

Having grasped the core elements, best practices, and implementation strategies, participants will have the expertise to align individual and team goals with organisational objectives, strengthen communication and accountability, boost staff engagement, and elevate productivity while fostering a culture of continuous improvement. Resultantly, enhance service delivery to citizens. Participants will also learn how to continuously refine their performance management cycles with a data-driven approach to streamline collaborative output and consistent organisational success.

Learning Outcomes

After completing this course, participants will be able to:

• Recognize and apply the core elements and best practices of an efficient performance management system tailored specifically to their organisational goal.
• Create SMART goals that align with the organisational mandate and values.
• Identify appropriate key performance indicators and measures to monitor and manage performance.
• Evaluate and design mechanisms to adjust and improve performance using a data-driven approach.
• Build organisational performance by training, rewarding, and empowering managers and staff for performance excellence.